Prepaid Account Management FAQs | Support

Our Prepaid plans were designed to give you the flexibility you need, it all depends on what you’re looking for. For the financial flexibility to go at your own pace with no contractual commitments, our Prepaid Plans are for you. Designed to provide great coverage at an affordable price, we have a variety of Prepaid Plans that fit your needs. View our Prepaid Plans to get started.

Yes, all your account details are at your fingertips, anytime, anywhere. Log in to check your account balance and stay on top of notifications. You can pay online too, with any major credit, debit, prepaid or refill card.
Download the UScellular Prepaid My Account app for easy access to your account.
Don’t have Prepaid My Account? Register now to get access to all its great features.
To renew another month of Prepaid service, you will need to replenish your account by your anniversary date. Your anniversary date is the same each month, and is typically set on the day you activated your UScellular prepaid account. The anniversary date will remain the same, unless there is a specific account change, or if your account goes into suspend. If you have agreed to receive communication on behalf of UScellular, you will receive a text reminder every month before your anniversary date. You can also login to Prepaid My Account to view your anniversary date.
We have many ways you can refill your prepaid account:
- Quick Refill lets you submit a one-time payment without logging in.
- Login to Prepaid My Account to make a one-time payment, or to set-up autopay so that you never have to worry about missing a payment again.
- Dial 233 on your cell or 888-944-9400 on any other phone to follow some prompts and refill with a credit, debit, or UScellular refill card.
- Prefer to pay in cash? Visit a UScellular store to make a cash payment or get a refill card from over 1,000 retail locations.
Simply login to Prepaid My Account and follow these steps:
- 1. Click Set Up Auto Pay
- 2. Add payment amount, source & pay date
- 3. Click Confirm Auto Pay
Every UScellular prepaid customer is eligible for Grace Period – a feature that gives you an extra 3 days from your anniversary date to replenish funds and keep your account active. You will receive an SMS once your account has entered grace period. As long as you replenish your account within Grace Period, your anniversary date will stay the same, your account will remain active, and you will continue to qualify for grace period every month.
All UScellular Prepaid customers start with a 3-day Grace Period. Extended Grace Period applies after three months of Prepaid service, when an extra two days of Grace Period are automatically applied to your account. So, you’ll have a total of five days from your anniversary date to replenish funds and keep your account active. After you’ve been on a Prepaid plan for 12 months, an additional two days will be added, for a total of seven days.

There are no fees or extra set up required to activate extended Grace Period. As long as you replenish your account within your designated Grace Period, your anniversary date will stay the same and your account will remain active.
If you forget to refill your account, or have insufficient funds on your anniversary date, your account will automatically go into 3 day grace period. If you do not replenish funds within the Grace Period, your account will go into suspend, and your anniversary date will be changed.
Need to replenish your funds? Make a payment using Quick Refill now.
Need to speak about this directly? Contact customer service.

Prepaid Account Management

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New Prepaid Customers

Prepaid Account Management

Prepaid Plans

Prepaid Devices

Prepaid Rewards App

Prepaid Account Lock

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